Support Coverage Map

Use this map when you want to find the right help article for a feature you can see in AstraTalk. The in-app support team uses these same articles as the starting point for answers and escalations.

Core Experience

Feature or workflow	Help source
Sign up, email verification, onboarding, and first dashboard session	Getting Started, FAQ
Finding hubs, Community secondary menus, and dashboard navigation	Navigation and Dashboard, Getting Started
Today dashboard and Daily Ascent guidance	Daily Ascent, Getting Started, Navigation and Dashboard
Updating your name, birth details, profile, sessions, and notifications	Account and Settings, FAQ
Billing, tiers, credits, payment methods, upgrades, downgrades, and cancellations	Billing & Tiers, Account and Settings, FAQ
Privacy settings, consent, data export, account deletion, and safety disclaimers	Privacy and Safety, Account and Settings, FAQ

Astra And Personalization

Feature or workflow	Help source
Astra chat, context, limits, and safe-use boundaries	Astra AI, Astra Intelligence, Privacy and Safety
Astra voice, vision, conversational workspace, avatar lab, and Oracle Council	Astra AI, Astra Intelligence, Features Overview
Trust labels, answer evidence, confidence states, and algorithm checks	Astra Intelligence, Privacy and Safety

Soul Codex And Identity

Feature or workflow	Help source
Soul Codex, Codex Dashboard, Codex Library, Soul Graph, and Codex Completion	Soul Codex, Features Overview
Birth Chart, transits, current cycle, timing advisor, and birth-data confidence	Birth Chart, Privacy and Safety, Features Overview
Numerology profile, life path, expression, soul urge, and current cycles	Numerology Profile, Features Overview
Human Design, Gene Keys, Enneagram, Mayan Tzolkin, Ayurveda, self map, dreams, inner child, spirit guides, and spiritual gifts	Features Overview, Features Roadmap

Practice Tools

Feature or workflow	Help source
Journal, gratitude, affirmations, rituals, breathwork, sound bath, frequencies, emotions, chakras, crystals, and energy protection	Features Overview, Daily Ascent, Privacy and Safety
Tarot, oracle cards, oracle deck, rune oracle, I Ching, pendulum, and angel numbers	Features Overview, Astra AI
Solar return, planetary hours, VOC Moon, Mercury retrograde, eclipse alerts, astrocartography, synastry, composite chart, and relationship matrix	Features Overview, Birth Chart

Community, Marketplace, And Automation

Feature or workflow	Help source
Temple, Temple Feed, Soul Tribe, Circles, events, challenges, and community safety	Navigation and Dashboard, Features Overview, Features Roadmap, Privacy and Safety
Practitioner marketplace: browsing, booking, session payments, Codex sharing, reviews, disputes, and safety reports	Practitioner Marketplace, Billing & Tiers, Privacy and Safety
Automation Studio, API Platform, webhooks, adapter wizard, developer tools, reports, referrals, and saved exports	API Platform and Webhooks, Features Roadmap, Account and Settings
Public calculators and education pages for tarot, crystals, chakras, numerology, angel numbers, moon phases, transits, retrogrades, houses, signs, and compatibility	Features Overview, FAQ

Internal Or Preview Surfaces

Operator, admin, God Mode, deployment, database, logging, launch-readiness, certification console, hardware-preview, enterprise, and implementation details are not public help articles. Those docs live under docs/dev or docs/ops and require the appropriate internal access.

If you see a feature but cannot find it in this map, ask Support Chat to escalate the missing article.

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For Support Operators

Pre-written response templates for billing, account access, data requests, Astra guidance concerns, and practitioner marketplace issues are in Support Response Guide. Escalation paths are listed at the end of that document.